For help with Fitto AI, email mszsamip@gmail.com. We aim to reply within 48 hours. Include the email or sign-in method on your account, your iPhone model, and a screenshot if something looks wrong. Answers to the most common questions about credits, purchases, estimates and your account are below.
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Fitto AI is run by one independent developer, so every email is read by the person who builds the app. Feature requests are welcome too.
No. A failed photo or voice analysis keeps its credit on hold: tap retry at no extra cost, or discard it and the credit comes back. A failed typed description is refunded automatically.
Close and reopen the app, then check your balance on the home screen. If they are still missing after a few minutes, email mszsamip@gmail.com with the date of purchase and the Apple receipt (from the email Apple sent you). We will add them manually.
Tap the item to change its portion before you log it, or remove it and add the right food. For packaged food, a barcode scan pulls the label data from Open Food Facts. A photo taken from slightly above with the whole plate in frame gives the best results.
Check that notifications for Fitto AI are allowed in iPhone Settings, then open your profile in the app to choose your reminder settings.
Install Fitto AI and sign in with the same method you used before (Apple, Google or email). Your meals, streak and credits are stored with your account, not on the phone.